Privacy policy

1. Introduction

We recognise the importance of privacy and the protection of your personal information. As a trusted firm, we are committed to ensuring the security and confidentiality of the information you entrust to us.

This Privacy Policy has been put in place to inform you about how we collect, use, and safeguard your personal information while providing our services and enhancing your experience on our website. We believe in transparency and want you to feel confident that your information is in safe hands.

We would like you to carefully review this policy to understand how we manage your personal information. If you have any questions about how we collect, store, or use your information, or you would like to update the information we hold about you, you may contact us by:

Post: 20 Wenlock Road, London, N1 7GUOr phone: +44 20 3802 0292 Or email: [email protected]

We keep our privacy policy under regular review. This privacy policy was last updated in February 2025.

1.1. About us

In this Privacy Policy, references to “we,” “us,” and “firm” refer to Ayan Capital LTD, a company registered in England and Wales under registration number 15123809, and its subsidiary Ayan Capital 1 LTD, a company registered in England and Wales under registration number 15996246.

Ayan Capital LTD is registered with the Information Commissioner’s Office under registration number ZB613240 and Ayan Capital 1 LTD under registration number ZB871398.

1.2. Third-party links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

2. The type of personal information we collect

We currently collect and process the following information:

Identity Data includes your full name, date of birth, gender, nationality and National Insurance number.
Proof of identity includes photo or copy of the following documents: driving licence, ID card, passport, residence permit and utility bills.
Contact Data includes email, phone, and home address and in some cases, we can ask for the contact info of your friends or relatives.
Profile Data includes your username and password, your feedback and survey responses.
Application information, information about your requested financing size (e.g. amount requested, weekly or monthly repayments, financing purpose) employment, income, residential status, housing costs
Transaction Data includes details about payments to and from you and other details of products and services used by you.
Financial Data includes:
- Bank details and information on your transactions are provided to us by your bank when you link your bank account to our platform.
- Your credit rating and credit history are provided to us by a Credit reference agency.
Driving history Data includes driving licence number, DVLA check code, private hire licence number and a list of vehicle registrations that you have driven for the past 3 years
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting, operating system and platform.
Social media information -comments made on Facebook, Instagram, Twitter and discussion forums in connection with our products and services. We may wish to use this information, for example to share a comment, but we will only do so with your permission.

We do not collect any special categories of personal information about you, this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data.

3. How do we get personal information and why do we have it

3.1. Personal information collecting

3.1.1 Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you:

apply for our products or services;
communicate with us, whether in writing, via email, SMS or by telephone;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey;
give us feedback or contact us.

3.1.2 Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal information by using cookies, server logs and other similar technologies.

3.1.3 Third-party or publicly available sources

We may receive personal information about you from third-party and public sources.

Credit reference agencies: we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace, and recover debts and prevent criminal activity.

We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.

The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at: Credit Reference Agency Information Notice (CRAIN).

Open banking providers: to score your creditworthiness we ask you to link a bank account, this will give us access to your bank account transaction history. We use this information only for our application process and do not share it with third-parties.

DVLA details: we use your driving licence number and national insurance number to obtain your driving licence information from DVLA. We need this information for the application processing and share this data with our insurance broker to determine the insurance premium rate.

FraudPrevention Service (CIFAS): to check you for the purposes of preventing fraudand money laundering, and to verify your identity.

3.2. Use of personal information

We can use your personal information differently, and it depends on the situation when you apply to us. Please see the table below where we have provided the information on how we use your personal information and what lawful bases we rely on for processing this information.

When and from whom we collect personal information

The type of personal information

How and why, we use your personal information

Legal basis for collecting the personal information

First time user, who is looking for financing but did not apply for finance yet

Identity data, contact data, profile data, technical data

We may use personal information:

to provide marketing materials, promotional offers, and relevant product information.
to analyze it to improve our services, enhance customer experience, and tailor our offerings to better meet the needs of our clients.
to do a soft credit check with no impact on your credit score.

Your consent. You are able to remove your consent at any time. You can do this by contacting us, please see our contacts in introduction part of the policy

The client who applied for finance and did not sign an agreement with us

Identity data, proof of identity, contact data, profile data, application information, transactional data, financial data, driving history data, technical data, social media information

Application processing: we use the provided information to conduct background checks that are mandatory for our credit score evaluation process before we sign an agreement.
Determine the insurance premium rate: we use your personal information to determine the insurance premium with our insurance company partner.
Sing an agreement: we use your information to conduct and sign an agreement with you.
Communication and Service Delivery: personal information is used to communicate with you regarding the application process and relevant information.
Improvement of Services: we may analyze personal information to improve our services, enhance customer experience, and tailor our offerings to better meet the needs of our clients.
Marketing and Promotions: with explicit consent, we may use personal information to provide marketing materials, promotional offers, and relevant product information.
Legal Compliance and Security: personal information is used to fulfill legal and regulatory obligations. This includes preventing fraudulent activities, complying with legal requests, and maintaining the security of our systems and services.

Your consent, legal and pre-contractual obligation

Active client with contract-based relationship with us

Identity data, proof of identity, contact data, profile data, application information, transactional data, financial data, driving history data, technical data, social media information

Communication and Service Delivery: personal information is used to communicate with you regarding financing agreements, updates, and relevant information. Additionally, we use this information to deliver services, facilitate payments, and provide necessary documentation.
Receive payments: we use your bank detail when taking payments from you and we also, share them with our Direct Debit provider.

Legal and contractual obligation

The candidate applied for a job

Identity data, contact data, technical data

Communication: personal information is used to communicate with you regarding your application and relevant information.
Sing an agreement: we use your information to conduct and sign an agreement with you.
Legal Compliance and Security: personal information is used to fulfill legal and regulatory obligations. This includes preventing fraudulent activities, complying with legal requests, and maintaining the security of our systems and services.

Your consent, legal and contractual obligation

If you do not provide your personal information
If we are required by law or by our contract with you to collect personal information, and you do not provide that information when requested, we may be unable to fulfil the contract we have with you. This could result in the cancellation of a product or service you have with us. However, we will inform you if this is the case at the time.

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3.3 Disclosures of your personal information

We may share your personal information with third-party:

Open banking providers and Direct Debit providers – to score your creditworthiness and process any payments made by you to us share your bank details with our providers.
Insurers and claims processors – we use your personal information:
- to determine the insurance premium with our insurance company partner;
- to deal with any accidents or vehicle issues that our customers face.
Vehicle servicing, maintenance, and repair organizations – to ensure that the vehicles that you are driving are roadworthy.
Car warranty providers — to provide a car warranty, we share your contact data with our car warranty provider.
GPS Vehicle Tracking provider - once we sign the Ijara wa iqtina agreement with you, we share your contact data with our GPS vehicle tracking provider to arrange the installation of the GPS tracking device on the car.
Professional advisers – for our business purposes, we may need to engage with professional advisers such as law firms, banks, and accountancy firms who may require access to your personal information.
Our investors and their subcontractors– we may share your personal information with our investors and their contractors for the purposes of evaluating business performance, monitoring compliance, and ensuring the effective management of our operations.
Identity and ID verification services – we may share your information with third parties for the purposes of verifying your identity or authenticating ID documents. The third party may request additional information from you.
Regulators and other governmental authorities – to comply with a law we may need to provide information, and this can include your personal information too.
Credit reference agencies – to process your application, we will supply your personal information to credit reference agencies, and they will give us information about you, such as your financial history. We will also continue to exchange information about you with CRAs on an ongoing basis, including your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organizations.
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We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.
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The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at: Credit Reference Agency Information Notice (CRAIN).

Fraud Prevention Service (CIFAS) — the personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found by www.cifas.org.uk/fpn
Vehicle buyer – if we sell the vehicle which you rent (in case of early termination or repossession) we may disclose your personal information to the buyer of the vehicle.
IT providers – cloud software system providers, including database, email sender and SMS sender providers

We do not sell your personal information or transfer it anywhere else other than the above.

4. How we store your personal information

When you provide us with your personal information, we take all necessary steps to ensure that it is handled securely. We have implemented policies and procedures to safeguard your information from any kind of loss, misuse, and unauthorized access. Additionally, we have procedures in place to deal with any suspected personal information breach and will notify you and any applicable regulator of such a breach where we are legally obligated to do so.

Our policy is to keep your personal information only for as long as it is required to meet the purposes for which it was collected. This includes fulfilling any legal, accounting, regulatory, or reporting obligations. We do not keep personal information for more than seven years after the relationship has ended unless required by law or regulation.

5. Your data protection rights

Under data protection law, you have rights including:

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing- You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us by details provided in the Introduction section of this Policy.

6. Cookies

We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information you've provided or collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site.

For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie settings on our website.

We use cookies for a variety of reasons, including:‍

‍Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting the settings in your web browser. Please note that if you choose to block cookies, you may not be able to access certain features of our website.

You can learn more information about cookies, and how to control and disable them. Further information is available at www.allaboutcookies.org and www.youronlinechoices.eu.